Supporting Your Business
FSA News Archive
FSA requirement - Demands and needs statement
Sections 4-6 of the Insurance Conduct of Business Rule book relates to the selling and administration of General Insurance policies and the interests of protecting the consumer, ensuring they are sold an appropriate product.
To assist you with this when selling Norwich Union Insurance products we have introduced a ‘demands and needs’ section to the new business quote results screen within e-services.
As a result of the enhancements that were delivered into the e-services system over the weekend of the 10 December 04' both motor and household new business will now, if selected, produce an additional on-line and printable ‘demands and needs’ statement.
These statements will detail the discussed and agreed requirements between you and the customer with any indicated additional benefits and features.
