Equanet
(For information technology)
| Contact Details | |
| Address | Waterfold Park Rochdale Road Bury BL9 7BJ |
| Tel | 01159 923579 |
| Fax | 0709 2868860 (not for new claims) |
| New claims | nui@thetechguys.com |
| All other enquiries | norwichun@equanet.co.uk |
| Operating hours | ||
| Monday to Friday | 8am – 8pm, excluding bank and public holidays | |
| Saturday | 9am – 1pm | |
| Summary of Service | ||
| The provision of a full end to end service to Norwich Union for claims on IT equipment from Commercial businesses. | ||
| Supplier troubleshooter | |
| Name | Gez Reeves, Commercial Claims Team Leader |
| Tel | 0115 992 3579 |
| Gez.Reeves@dsgiplc.com | |
| Alternative escalation contact | |
| Name | Peter Durman |
| Mobile | 07768 780806 |
| Peter.Durman@equanet.co.uk | |
| Commercial Information |
| Company Turnover: £700 million |
Commercial BackgroundPart of DSG international plc, Equanet (Equanet.com) is the national, dedicated business to business arm of DSGi Business, the UK’s leading business to business supplier. One in Three UK businesses purchases their IT from a division of DSGi Business. Equanet’s proposition predominantly focuses on offering an unrivalled product range, market leading prices, 30 years’ IT B2B experience, market beating b2b services, over 250 field engineers, over 1,000 dedicated business staff, and multi channel access; a combination which is unique in the marketplace. Equanet has a uniquely differentiated offer, in that it can also offer a dedicated Business Centre within each of the 160 PC World stores nationwide, manned by a dedicated business team, providing immediate access to 5,000 in-store products, and direct access to 100,000 extended range products. Customers can also buy the 100,000 extended range products online 24:7 at www.Equanet.com, over the phone, or by fax. |
Commercial ExpertiseCommercial Expertise As a group we currently handle over 5,000 insurance claims per month and regular feedback from insurers and their customers reveals that 'customer satisfaction' is extremely high. This is consistently reflected in our audit results, which demonstrate a high level of performance against the KPIs in place. The experience gained from dealing with that volume of claims has allowed us to continually improve our approach to each customer. Our empathetic staff understand and are trained on the insurance replacement industry, the products, the stress and the sense of loss that customers go through when making a claim. We offer a full end to end service consisting of validation, repair service, replacement service, inspections and MI reporting. DSG is the largest electrical and computing retailer in the UK. This affords you reassurance of quality of delivery and unparalleled security in ensuring that we will be your partner for the longer term. Our experience and previous history in the insurance marketplace provides a stable platform for your future claims business. |
