Claims
Claims Contacts
To get in touch with your Norwich Union claims office, access our range of specific claims contacts.
Overview of Claims
This section provides you with information around the Claims structure, where the teams are located, what they do and more specifically information about the following: CLUBline, Regional Claims Offices, Personal Injury, NUI supplier network, BoB Repairer Network, Loss Adjusters, Gold Select Repairers.
Commercial Property Supplier Network
Managing the suppliers who repair and replace our Commercial Property customers' goods in the event of a claim.
Field Force
Field Force is a team of over 200, comprising Motor Engineers, Claims Investigators and support services. The aim of the team is to provide Norwich Union General Insurance with a market leading investigative, negotiation and authorisation service to claims which ensures that claims are settled timely and equitably.
How To Contact Fleetline
At Norwich Union we are committed to providing your customers with a claims service that delivers when it is needed most. Ensuring quality repairs and speed of action is of paramount importance both for you and your customer.
Liability Claims
This section provides you with information and updates direct from the Liability Claims team based in Glasgow.
Norwich Union CLUBline
One of the many advantages of insuring with Norwich Union is our CLUBline Service. CLUBline is Norwich Union's strategic vehicle for handling new claims notifications for personal and commercial claims.
Track Household Claims Online
The secure & free facility allows you, the broker, to keep up to speed on your customer's claims, including the circumstances of the claim, claim office dealing and any payments which have been made to date.
