Overview of claims
CLUBline
What is CLUBline
Clubline is the first point of call for making a claim.
The exception is for Liability claims - these should be faxed directly to 0141 243 5184
How to contact CLUBline
- Motor 0800 678999
- Household 0800 012345
- CommercialProperty 0500 114477
- Fleetline 0800 0284666
Overview of a typical policy holder process
Ring the Norwich Union CLUBline number as outlined in the insurance policy booklet, information pack or information card as issued with the policy.
The Norwich Union CLUBline team operate 24 hours a day, 7 days a week enabling you to call at a time when is convenient with yourself.
When calling the CLUBline, please have the policy number available and ready, along with all relevant contact numbers for you, particularly the most appropriate number to contact you between 9-5.
One of our dedicated customer service advisors will take the details of your claim. You will be asked to provide your personal details such as your name and address etc, and details on what has happened to cause the claim.
The customer service advisor will advise you of the next steps which may include the repair or replacement of damaged vehicle or items, managed for you by one of our recommended repairers, tradesman or suppliers.
Your claim will then be passed to a claims handler who will manage your claim through to settlement.
We recommend that you keep copies of all the documents you send to us.
Should any part of your clients claim not be covered the handler will tell you why.
Type of information you will require to make a claim
Motor Claim
- Policy Number
- Date of incident
- Incident Location
- Make / Model & Registration number of policyholder's vehicle
- Policyholder's details:
- Name
- Address
- Contact telephone number
- Date Of Birth (DOB)
- Details of Incident:
- Details of driver
- Name
- Address
- Telephone number
- DOB
- Driving licence details (including any convictions)
- Details of any witnesses
- Details of police involvement
- Was anyone injured? - if so details of injured parties
Household Claim
- Policy Number
- Date of incident
- Incident Location
- Policyholder's details:
- Name
- Address
- Contact telephone number
- Details of what has been lost/ damaged
- Details of how the loss/ damage occurred Estimated cost to repair/ replace the item
- Does the item have any warranties or other insurance attached to it
