Overview of claims
Personal Injury (PI)
Some facts:
- PI represents c40% of Motor Insurers' Claims Spend
- >40% of Motor PI spend is on Third Party legal costs
This has a significant impact upon Claims Experience and Loss Ratios
Access
- Moving towards model of consolidating Motor Third Party and Personal Injury Claims handling in the same centre
- Grows expertise and improves access for Customers
2005 Outlook
| Location | Area |
|---|---|
| Norwich | Commercial Motor &Scottish Claims |
| Leicester | Personal Motor |
| Birmingham | Motor Fleet |
| Exeter | Unrepresented Claimant handling |
| Manchester | Personal Motor & Motor Trade |
| Belfast | Schemes & Northern Ireland Claims |
