Contact Us

Branch & Specialised Contact Details

Glasgow

Claims - Liability

• Head of Liability Claims - Alex Caldwell
• Telephone: 0141 243 5273
• email: ALEXANDER.CALDWELL@NORWICH-UNION.CO.UK
• Business Manager - Hazel Menzies
• Telephone: 0141 243 5267
• email: MENZIEH@Norwich-Union.co.uk

Technical Team

• Claims Manager - Ian Johnston
• Telephone: 0141 243 5264
• email: ian.d.johnston@norwich-union.co.uk

Bodily Injury

• Senior Case Manager - Janice Scott
• Huntline Telephone: 0800 587 5142

Property (third party claims involving property damage)

• Team Manager - Billy Cunningham (non vehicle damage)
• Huntline Telephone - 0141 243 5252
• Team Manager - Graham Japp (vehicle damage)
• Huntline Telephone - 0141 243 5445

Environmental

• Team Manager - Lauren Mackey
• Huntline Telephone: 0141 243 5480
• Fax: 0141 243 5122
• Team Manager - Susan McKenzie
• Huntline Telephone: 0141 243 4670

Reinsurance Manager - Neil Logan

• Telephone: 0141 243 5063
• email: logann@norwich-union.co.uk

Unit Fraud Manager - Debbie Redmond

• Telephone: 0141 243 5248
• email: debbie.redmond@norwich-union.co.uk

Motor Trade (Property & Bodily Injury)

• Team Manager - Graham Jaap
• email: graham.jaap@norwich-union.co.uk
• Claims Handlers Hunt Number 0141 243 5445
• Fax: 0141 243 5434

Corporate Partners (Property & Bodily Injury)

• Team Manager - Michelle Sloan
• Telephone: 0141 243 5105
• email: sloanm@norwich-union.co.uk
• Claims Handlers Hunt Number 0141 243 4620
• Fax: 0141 248 3389

New Claims Intimation - please contact 0800 587 5142 or email glasnew@norwich-union.co.uk

• Fax 0141 243 5184

Commercial - New and existing business

• Telephone: 0141 309 5000
• Fax: 0141 309 5694
• Address: 139 West Regent Street, Glasgow, G2 2BQ

Personal Lines - New and existing business

• Telephone: 0845 953 5380
• Fax: 0131 535 3956
• Address: PO Box 23406, Edinburgh, EH2 4ZB

Small Business Insurance - New and existing business

• Telephone: 08000 685892
• Fax: 0141 308 8184
• Address: Norwich Union, (IB/NB GLS), PO Box 3345, Norwich, NR1 3FJ

Small Business Insurance - Policy servicing for 'Cobra' agents new and existing business

• Telephone: 08000 688157
• Fax: 0141 308 8184
• Address: Norwich Union, (IB/NB GLS), PO Box 3345, Norwich, NR1 3FJ

Small Business Insurance - Policy Servicing for national Brokers New and Exisiting Business

• Telephone: 08000 511887
• Fax: 0141 308 8003
• Address: Norwich Union, (IB/NB GLS), PO Box 3345, Norwich, NR1 3FJ

Specialist Commercial - New and existing business
Contingency

• Telephone: 01603 683802
• Fax: 01603 683903

Engineering

• Telephone: 0141 309 5000
• Fax: 0141 309 5195

Financial Liabilities

• Telephone: 01382 561131
• Fax: 01382 561460

Guarantee Society

• Telephone: 0207 481 8999
• Fax: 0207 481 3093

Marine

Regional Marine Manager - North

• Duncan Mactavish
• Telephone: 0141 301 3118

Senior Marine Underwriter

• Name: Gill Robb
• Telephone: 0141 301 3117
• Fax: 0141 309 5701

MID Helpdesk (for Unspecified Vehicle Fleet and Motor Trade Enquiries only)
Telephone: 0161 866 4222
Fax: 0161 866 1108
(for all other MID queries, please contact the offices as detailed above for Personal or Commercial Business)