Contact Us

Branch & Specialised Contact Details

Branch Contacts List:

Claims Contacts

Belfast

Schemes - Run off

Address: Norwich House, Capital House, Upper Queens Street, Belfast, BT1 6PU
Telephone: 02890 322232

Birmingham

Schemes Commercial Fleet Claims

Address: Norwich Union, PO Box 6, Surrey Street, Norwich, NR1 3NS

All National Brokers

Fleet 1 TFP and other Gemini Schemes (TP only)

Hunt Number 0121 262 2488
Fax Number 0121 236 8402

J&M (TP only)

Hunt Number 0121 262 2271
Fax Number 0121 236 8402

Fleet 2 Aviva, Aon, SBJ, HSBC, HLG, Locktons

Hunt Number 0121 262 2320
Barclays Fax Number 0121 262 2453

Fleet 3 Taxi and other Commercial Schemes (AD)

Hunt Number 0121 262 2478
Fax Number 0800 0683781

Fleet 4 Marsh, JLT, Brett & Randall Jelf Skiptons, Clipper Group, Taylors of Martley Deloitte, Cemex Touche

Hunt Number 0121 262 2242
Fax Number 0800 0683845

Fleet 6 Willis, Towergate and Hendersons

Hunt Number 0121 262 2290
Fax Number 0121 262 2457

Taxi Fleet Plus, Schemes (from Belfast)

Telephone: 0121 262 2046

Dundee

Motor Schemes

Address: Swan House, Explorer Road, Technology Park, Dundee, DD2 1TY
Lesley-Ann Dare
Telephone: 01382 568011

Troubleshooter details -

Tina Curran
Mobile - 07800 692293
Email - tina.curran2@norwich-union.co.uk
Kris McInally
Mobile - 07800 692121
Email - kris.mcinally@norwich-union.co.uk

Professional Risks

Address: Swan House, Explorer Road, Technology Park, Dundee, DD2 1TY
Alan Gillian (Team Manager)
Telephone: 01382 593634

Exeter

Motor Bodily Injury Claims Including Unrepresented

Address: Milford House, Pynes Hill, Exeter, EX2 5TH
Telephone: 0870 3666426

Glasgow

Liability Claims

Upon receipt of all our new claims, you will hear from one of our dedicated claims handlers who will confirm their identity as well as their phone number and e mail address. We would hope therefore that you only need to use the following numbers to report new claims.

ENVIRONMENTAL - (third party industrial disease claims such as Vibration White Finger, Asbestos related condition etc)

Team Manager Lauren Mackey
Team Hunt Number - 0141 243 5480
Team manager Susan McKenzie
Team Hunt Number - 0141 243 4670

BODILY INJURY - (third party claims involving injury)

Team Manager Janice Scott
Team Hunt Number - 0800 587 5142

PROPERTY - (third party claims involving property damage)

Team Manager Billy Cunningham (non vehicle damage)
Team Hunt Number - 0141 243 5252
Team Manager Graham Japp (vehicle damage)
Team Hunt Number - 0141 243 5445

Please e mail new claims to glasnew@norwich-union.co.uk. This box is cleared twice daily. Existing claims and ongoing correspondence should be
e- mailed directly to the claims handler (who should give you their contact details at the start of the claim) or you can post to our PO Box, details below:

Address -

Norwich Union
Liability Claims
PO Box 62642
LONDON
EC1P 1JE

LIABILITY CLAIMS TROUBLESHOOTER CONTACTS

Our Troubleshooter is available to assist Brokers should something go wrong with the usual claim handling. Please note that the Troubleshooter does not take calls directly from NU customers. If you feel it will be helpful for you and/or your Client to speak to our Troubleshooter, just get in touch. We'll call them and report back to you.

Troubleshooter - Stewart Johnstone
Landline telephone - 0141 243 5090
Mobile telephone - 07800 690517
E mail: stewart.johnstone@norwich-union.co.uk

http://www.nuebroking.com/claims/liability-claims/contact.htm

Liverpool

Personal Motor Claims

Customer Ownership Site

All new claims are processed through Customer Ownership Teams. Each new claim is allocated to a Customer Owner who will be the single point of contact for the Own damage/Total loss/Theft side of custommer's claim for customer and broker. Direct dial numbers will be provided to all parties.

Customer Ownership Teams - direct dial numbers only.
Contacts (Team managers):

Dave Mansfield - 0114 208 3182
Kevin Poland - 0114 208 3345
Brian Farley - 0114 208 3344
Michelle Fitzsimmons - 0114 208 3346
Address: 2 Moorfields, Liverpool, L2 2QZ

Disputes and Recoveries

Telephone Number - 0151 479 0877
Team manager, Sharon Kenyon - 0151 479 0660
Address: 2 Moorfields, Liverpool, L2 2QZ
Case Manager Matt Jones - 0151 479 0557

Claims Trouble Shooter

Ian Jones - 07800 690966
EMAIL - Ian.k.jones@norwich-union.co.uk

India

Motor Own Damage (no Third Party involved/PH non fault or dispute claims)

Excluding Total losses and Theft.

Team Manager : Ekanth Shetty (01603 608 560 )
IB Recoveries - 0870 417 2041 (Personal)
IB Recoveries- 0870 417 2042 (Commercial)
IB Disputes with recovery - 0870 417 2043 (Personal)
IB Disputes with recovery - 0870 417 2044 (Commercial)
Team Manager : Sangharsh Kesar ( IB Disputes with No Recovery ) - ( 01603 608 544)

Manchester

Motor Trade

Address: Commercial Union House, Albert Square, Manchester, M60 8AD

Contacts:

Manager - Kay Brown
New Claims Telephone - 08000 466 226
Claims already notified where the claim number ends "E" 08000 466 227
Manager - Alan Sposton
New Claims Telephone - 08000 466 229
Claims already notified where the claim number ends "E" 08000 466 225
Manager - Jayne Travis
Total Loss Claims Telephone - 08000 466 228
Manager - Alan Sproston
Claims not mentioned above Telephone - 0845 300 7620

Personal Injury

Address: Commercial Union House, Albert Square, Manchester, M60 8AD
Telephone: 0845 300 7622, 0845 300 7623, 0845 300 7624

Agriculture Schemes

Telephone: 0845 3012139

Group Personal Accident

Address: CGU House, Albert Square, Manchester, M60 8AD
Telephone 0845 301 2139
Fax: 0161 8273 448

Motor Trade PI -

Manager Keith Carter
Tel 0845 300 7628

Litigation Avoidance Team (LAT) -

Manager Chris Anderson
Tel 0845 300 7625

Protocol Team -

Manager Joanne Nesbit
Tel 0845 300 7622

Scottish Cases -

Manager Dave Young
Tel 0845 300 7624

MILO Team -

Manager Dave Smith
Tel 0845 300 7626

Remaining two teams

Manager Richard Ward - Tel 0845 301 2140
Manager Jeremy Rouch - Tel 0845 300 7623

Norwich

Motor Commercial and Regional Broker Commerical Motor Claims

Please note we are now regionally aligned by agency codes, for contact details please see below. Our teams deal with any claims where the policy premium is less than £100,000.00 - when the premium reaches this the claim is passed to Birmingham where details are noted further below:

Address: Norwich Union Insurance, Surrey Street, P O Box 455, Norwich, NR3 3UR
Sarah Houseago
Telephone: 07800 699 107 (Mobile)
email Sarah.Houseago@norwich-union.co.uk

Team 1 - Agency Code - N, NA, P, PA, A, C, BW, D

Hunt Number: 0800 158 2255
Manager: Sarah Tondelier/Tracey Pattinson
Direct No. 01603 687357 (07800 690330 - mobile)

Team 2 - Agency Code - G, GA, F, E, U, V, W, EQ, CQ, FQ

Hunt Number: 0800 158 2253
Manager: Caroline Dunn
Direct No: 01603 685301 (07800 690328 - mobile)

Team 3 - Agency Code - SN, Z, T, SA, BC, R

Hunt Number: 0800 158 2256
Manager: Catherine Ancell
Direct No: 0800 158 2256 PIN 624216 (07800 693255 - mobile)

Team 4 - Agency Code - M, ML, L, LS

Hunt Number : 0800 158 2252
Manager: Andrew O`Malley
Direct No: 01603 687988 (07800 691549 - mobile)

Team 5 - Agency Code - H, HP, K, Willis Network/Broker Network

Hunt Number: 0800 158 2254
Manager: Simon Tarver
Direct No: 01603 689260 (07800 690306 - mobile)

Team 6 - Brokerbility and Bonus Claims

Hunt Number: 0800 158 2244
Manager: Gemma Marriott
Direct No: 01603 847935 (07800 691381 - mobile)

Team 7 - Theft and Total Loss Claims

Hunt Number: 0800 158 2259
Manager: Becky Manley/Lisa Taylor
Direct No: 01603 685662 (07800 691744 - mobile)

Cases over £100k

Fleet 5 Fleetwise Plus Policies

Hunt Number 0121 262 2280
Fax Number 0800 0683846

Overseas Team (If the accident has happened abroad or in the UK with a Foreign Third Party)

Address: NOCU, PO Box 451, Surrey Street Norwich NR1 3JP
Hunt Group Number
Team Manager: Paul Dyer 01603 681805

National Fleet and National Broker Commercial Fleet Claims

Address: Norwich Union, PO Box 455, Sussex Streett, Norwich, NR3 3UR

National Fleets (over £500k) (FT2)

SBJ Stephenson
Telephone: 0870 024 0300
Fax: 01603 844 555

National Brokers (FT4)

Locktons, Hendersons, Heath Lambert, AON, HSBC
Telephone: 0870 024 0300
Fax: 01603 844 555

National Brokers (FT6)

Marsh, Wills, Jardine Lloyd Thompson, Bonus
Telephone: 0870 024 0300
Fax: 01603 844 555

National Broker

Alexander Forbes
Telephone: 0870 024 0300
Fax: 01603 844 555

Norwich Commercial Motor PI

Address: Norwich Union Insurance, Sussex House, Sussex Street, Norwich, NR3 3DG
Tracey Clipperton
Telephone: 07800 692212 (Mobile)

Travel

Address: PO Box 432, Chichester, West Sussex, PO19 1WQ
Telephone: 01243 621359
Fax: 01243 621222

Perth including Pune

Household

Address: Level 3, Pitheavlis, Perth, PH2 0NH
Telephone: 0800 068 8768
Alan Dickie
Telephone: 01738 891917 or 07800 690277 (Mobile)
email: alan.dickie@norwich-union.co.uk
Neil Kelaway
Telephone: 01738 898830 OR 07800690412 (Mobile)
email: neil.kellaway@norwich-union.co.uk

Schemes Team 1

Hunt number 0800 068 8768.
E-mail address: nhc1mailbox@norwich-union.co.uk
Manager - Susan Robbie
e-mail: robbies@norwich-union.co.uk

Schemes Team 2

Hunt number 0800 068 8769
E-mail address: nuisch2@norwich-union.co.uk
Manager - Donna Peebles
e-mail:peebld@norwich-union,.co.uk

Schemes Team 3

Hunt number 0800 068 8768
E-mail address: nuisch3@norwich-union.co.uk
Manager - Barbara Dowdeswell
e-mail: dowdesb@norwich-union.co.uk

Tapestry and Distinct team

Address: Level 3, Pitheavlis, Perth, PH2 0NH
Distinct Hunt Number 0800 051 1750
Tapestry Hunt Number 0800 015 3021
Manager - Elizabeth A Wood
email: woodea@norwich-union.co.uk

Pune

Household

Telephone numbers: 0800 096 1744

Southend

Commercial Property

Address: Northfield House, 110-114 Baxter Avenue, Southend On Sea, Essex SS2 6FF.
Telephone: 0845 300 9582

National Brokers

Rachael Mooney
Telephone: 01702 273126
Trudi Donoghue
Telephone: 01702 273148

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