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Branch & Specialised Contact Details

Branch Contacts List:

Claims 'Trouble Shooters'

Belfast

Class of business - Motor Schemes, Agricultural Wages Board claims including Motor Injury and Public Liability/Employers Liability cases only

Business Manager - Paul McConnell
Troubleshooter - Thomas McHugh
Telephone: 02890 536619 or 07800 690471 (Mobile)
e-mail: mchught@norwich-union.co.uk
Deputy - Jim Loughran
Telephone: 02890 536620
e-mail: JIM.LOUGHRAN@NORWICH-UNION.CO.UK

Birmingham

Class of business - National Fleets, National Broker Commercial Fleets (inc Marsh, Willis and Bonus)

Business Manager - Jo Grosvenor
Telephone: 0121 262 2250
Troubleshooter - Faith-Louise Taylorson
Telephone: 0121 262 2232 or 07800 690372 (Mobile)
e-mail: taylof2@norwich-union.co.uk
Deputy - Alan Flanagan
Telephone: 0121 262 2300 or 07800 690279 (Mobile)
e-mail: flanaga@norwich-union.co.uk

Dundee

Class of business - Professional Indemnity

Senior Claims Manager - Brian Peebles
Telephone: 01382 593 640 or 07818 016584 (Mobile)
Troubleshooter - Alan Gillan
Telephone: 01382 593634 or 01382 561460 (Fax)
e-mail: gillana@norwich-union.co.uk
Deputy - Garry Cunningham
Telephone: 01382 593633 or 01382 561460 (Fax)
e-mail: garry.cunnigham@norwich-union.co.uk

Class of business - Motor Schemes Accidental Damage and Third Party

Customer Service Manager - Brian Croll
Telephone: 01382 564023 or 07885 435489 (Mobile)
Troubleshooter - Tina Curran
Telephone: 01382 568011 (opt 4) or 07800692293 (Mobile)
e-mail: tina.curran2@norwich-union.co.uk
Troubleshooter - Kris McInally
Telephone: 07800 692121 (Mobile)
e-mail: kris.mcinally@norwich-union.co.uk

Exeter

Class of business - Personal Injury

Customer Service Manager - Tom Gardiner
Troubleshooter - Kevin Clifford
Telephone: 01392 318390 or 07800 690474 (mobile)
e-mail: cliffok@norwich-union.co.uk
Deputy Troubleshooter - Leo Collett
Telephone: 01392 318236 or 07800 690474 (mobile)
e-mail: colletl@norwich-union.co.uk

Glasgow

Class of business - Liability

Head of Liability Claims - Alex Caldwell
Telephone: 0141 243 5273
Troubleshooter - Stewart Johnstone
Telephone: 0141 243 5090 or 07800 690517 (Mobile)
email: stewart.johnstone@norwich-union.co.uk

Liverpool

Class of business - Motor Accidental Damage IB

Troubleshooter - Faye Sinnott
Telephone: 0114 208 3192 07800 690 966 (mobile)
e-mail: Faye.sinnott@Norwich-union.co.uk

Customer Service Manager - Paul Scott

Class of Business - Motor Own Damage Repairs - Pune

Troubleshooter - Harleen Singh
Telephone: 01603 545888
e-mail: harleen.singh@norwich-union.co.uk

Class of business - Recoveries and Disputes IB

Class of business - NUD (for TP claims) - this troubleshooter has been established to deal with instances where Norwich Union Direct is a third party within the claims process.

Troublshooter - Faye Sinnott
Telephone: 0114 208 3192 07800 690 966 (mobile)
e-mail: Faye.sinnott@Norwich-union.co.uk

Manchester

Class of business - Motor Trade, Agricultural and Group Personal Accident

Senior Claims Manager - Tracey Nightingale-Monk
Telephone: 0161 931 8185 or 07800 690 576 (Mobile)
Troubleshooter - Paul A Doherty
Mobile: 07800 690 296
e-mail: paul.a.doherty@norwich-union.co.uk

Class of business - Bodily Injury

Customer Service Manager - Gordon Rogan
Telephone: 0161 931 8156 or 07810 656491 (Mobile)
Troubleshooter - Dave Smith
Telephone: 0161 931 8113 or 07800 692866 (Mobile)
e-mail: DAVID.J.SMITH2@norwich-nnion.co.uk
Deputy Troubleshooter - Jamie Richards
Telephone: 0161 931 8261 or 07800 692309 (Mobile)
e-mail: Jamie.richards@norwich-union.co.uk

Marine

Class of business - Marine

Troubleshooter - Sue Smith
Telephone: 0161 827 3157
email: smiths9@norwich-union.co.uk
Deputy - Neil Bannatyne
Telephone: 0161 931 8417
e-mail: bannatn@norwich-union.co.uk

Norwich (Motor)

Class of Business - Commercial Motor, Overseas, NAAFI and Commercial Vehicle Windscreens

Customer Service Manager - Gary Summers
Troubleshooter - Caroline Dunn
Telephone: 01603 685301 or 07800 690328 (Mobile)
e-mail: DUNNC1@NORWICH-UNION.CO.UK
Deputy - Gemma Marriott
Telephone: 01603 847935 or 07800 691381 (Mobile)
e-mail: MARRIOG@NORWICH-UNION.CO.UK

Norwich (PI)

Class of Business - Commercial Motor PI

Customer Service Manager: Gary Summers
Telephone: 01603 689770 or 0771 207 9714 (Mobile)
Troubleshooter - Daren Moye
Telephone: 01603 689267 or 07800 690653 (Mobile)
e-mail: moyed@norwich-union.co.uk
Deputy - Tracey Clipperton
Telephone: 01603 845878 or 07800 692212 (Mobile)
e-mail: clippet@Norwich-union.co.uk.

Motor Incident Care

Class of business - Motor Incident Care and Solus Claims

Troubleshooter - Terry Farley
Telephone: 07966 600 033 (Mobile)
email: tfarley@rac.co.uk

Perth including Pune

Class of business - Household

Troubleshooter: Alan Dickie
Telephone: 01738 898836 or 07800 690277 (Mobile)
email: alan.dickie@norwich-union.co.uk
Deputy: Neil Kellaway/Colin Murray
Telephone: 01738 898830 or 07800 690412 (mobile)
e-mail: neil.kellaway@norwich-union.co.uk/murrac9@norwich-union.co.uk

Class of business Distinct and Tapestry

Troubleshooters - Richard Taylor and Vicki Kelsey
Telephone: 07800 691562 (Mobile)

Southend

Class of business - Commercial Property and Bonus

Customer Service Manager - Kenny Gray
Troubleshooter- Steve Somerset-Butler
Telephone: 01702 273195 or 07800 690479 (Mobile)
e-mail: SOMERS2@norwich-union.co.uk
Troubleshooter - Lesley Claxton
Telephone: 01702 273114 and 07800 690392 (Mobile)
e-mail: LESLEY.CLAXTON@NORWICH-UNION.CO.UK

Worthing

Class of business - Travel

Customer Service Manager - Grahame Malcolmson
Telephone:01903 273925 or 07713 053761 (Mobile)
Troubleshooter - Gail Waller
Telephone: 01903 275968 or 07800 690687 (Mobile)
email: gail.waller@norwich-union.co.uk
Deputy - Graham Sparks
Telephone: 01903 274858
email: sparksg@norwich-union.co.uk

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