e-services
Support Team
e-broking Support - Your Dedicated Support Teams
Our electronically traded products and services such as EDI, the e-broking website, and e-services area are supported by dedicated teams who provide technical assistance, access and support.
Support for e-services and e-broking
The team is solely responsible for providing access to all brokers in regards to the e-services system. They can also help you with any technical or navigational enquiries you may have to ensure you can transact your business effectively.
They are also here to answer general enquires for products and services on the e-broking website.
- e-services / e-broking Helpline - 0800 158 2224
- Fax Number - 0800 158 2227
Support for Underwriting
- e-commercial Underwriting Helpline - 0800 015 2578
- Travel Underwriting Referrals Helpline - 0845 601 4042
Support for EDI
Full cycle EDI gives brokers the ability to process new business, mid term adjustments, renewals and enables them to print documents at point of sale from their software house system where applicable.
The role of the EDI team is to support brokers by providing quality technical advice, support, access and problem solving skills in relation to these systems.
- EDI Helpline - 0800 158 2225
- Fax Number - 0800 158 2226
Support for Building Societies
- Helpline - 01903 273187
- Fax Number - 01603 822063
- e-mail - weserve@norwich-union.co.uk
