Training and Support
Training
Instructions on how to use the Electronic Covernotes functionality:
- Broker needs to be registered to imarket and passwords received
- Log onto imarket
- Selects an insurers ECD (Electronic Covernotes Document) request service
- Fills in an Xform (electronic template as per paper covernote)
- Submits to imarket
- Receives confirmation of request from imarket
- Receives email in inotes with covernote attached
- Opens email attachment
- Prints covernote, one page for customer and a second for broker. The final document is professionally produced, time & date stamped and guaranteed tamper-proof. In addition, the service prevents retrospective cover note issue, reducing the risk of fraud.
- Insurer receives an electronic covernote notification
For more detailed information a training package called imarket ECN demo is available within the i-market system. This can be located in the following way:
- Products & Services
- Policy Servicing
- Covernote Request
- the link to the demo will now be displayed on screen under "Insurer Websites". The link is called "Dfqto ECN Covernote Demonstration"
- Select the link
Support Contacts:
e-broking support team - 0800 158 2224
imarket helpdesk - 0845 225 5766
