Supplier Services

"Managing the suppliers who repair and replace our customers' goods when they make a claim"

The Norwich Union Insurance (NUI) Supplier Services team evolved from a very small purchasing department to one employing 110 people!

As a result of the RAC becoming part of the Aviva group the Supplier Services teams remit widened to include the delivery of cost savings, service improvements and support to wider propositions right across NUI and RAC.

The job of the Supplier Services team is to:

• Select suppliers
• Supplier development
• Performance management
• Cost management
• Audit
• Customer satisfaction
• Stakeholder management

Why we use Suppliers:

• Service improvements
• Guaranteed work
• Added value
• Claim validation
• Cost management
• Trauma management
• Works guaranteed and warranted therefore protection from rogue traders
• Trauma management
• Customer choice
• Fraud identification
• Supports business objectives
• Flexibility and consistency of service
• Specific commercial Services Level Agreements
• Fast, responsive service
• 24/7/365 Emergency network
• Technical Commercial experts in specialised fields
• Claim ownership
• Claim status updates
• Proven commercial expertise with blue chip clients nationwide
• Expert commercial validation, restoration and replacement offering
• Stringent internal supplier and NUGI performance management
• Health and Safety adherence

Why not visit the new Commercial Property Supplier Network section for more information!

Published: 29/06/2006