The take up of this functionality has been really positive and we encourage all brokers to register for electronic covernotes to ensure they can issue covernotes, for the majority of our products, online.

What is the process?

In principle the process for brokers is as follows:

• Broker needs to be registered to imarket and passwords received
• Log onto imarket
• Selects an insurers ECD (Electronic Covernotes Document) request service
• Fills in an Xform (electronic template as per paper covernote)
• Submits to imarket
• Receives confirmation of request from imarket
• Receives email in inotes with covernote attached
• Opens email attachment
• Prints covernote, 1 page for customer and a second for broker
• Insurer receives an electronic covernote notification
• What are the benefits of using this functionality?

Benefits

The process takes a matter of minutes allowing brokers to produce professional covernotes, and by adopting a more efficient business process, brokers will be able to eliminate the need to send hard copy covernotes to insurers.

What Norwich Union products will brokers be able to produce electronic covernotes for?

• Private Car
• Truck
• Private Car Power Point Club (Electronic Data Interchange - EDI)
• Minifleet
• Your Van (including EDI)
• Premier Van
• Premier Bike (including EDI)
• Taxi
• Home and Drivers products - New entry!

What products are excluded?

CGU, CGUI and CGU Bonus products will not be included. Fleetwise, Collectors Car, London Taxi, Agricultural/Forestry including AIUA schemes will not be available but development time of these will be considered at a later stage.

What do brokers need to to do get registered?

The functionality is still currently in pilot but if you would like to take advantage and have the ability to issue commercial lines, or a personal lines covernote where your software house is unable to, then send an email to lewissg@norwich-union.co.uk, entitled ECN registration, confirming the following:

• State whether you are primarily Commercial or Personal lines (This will help us decide which team is best suited to contact you)
• Broker Name
• Agency reference (if known)
• Account Manager name
• Telephone number
• Postcode
• Staff names and email addresses

Contacts for brokers

Angie Barber - 0116 202 6158
Judy Gardner - 0121 696 6345
Catherine Smith - 01132 081129
e-broking support team - 01603 687666
imarket helpdesk - 0845 225 5766

Published: 05/12/2006