We're updating the Intermediary Business Standalone Travel product to reflect the new cancellation rights, Legal Expenses change of underwriter and other minor amendments.

The changes are effective from Monday 2nd April for new business and all existing annual customers (with renewals due from Sunday 13 May). Policy holders will receive a Notice to Policyholder booklet (BTRTG0799 03/2007) to let them know about the changes.

Important change: New cancellation rights

Following FSA feedback, the cancellation rights wording has been amended. The 14 day cooling off period will now apply to both Single and Annual Multi-Trip policyholders, entitling them to a full refund within 14 days providing they have not travelled and have not made a claim / are not intending to make a claim.

After this cooling off period customers still have the right to cancel but are not entitled to any refund.

We've also added some extra wording to explain that there is no refund available for removal of additional covers after the cooling off period.

Personal Accident (PA)

PA limits have been reduced as follows:

- £15,000 death benefit (reduced to £1,000 for under 16's)
- £30,000 permanent total disablement (reduced to £15,000 for over 70 years)

Delayed and Missed Departure

Delayed Departure - wording has been amended to clarify that this section does not apply for journeys within the UK, including the Channel Islands, Isle of Man and Northern Ireland.

Missed Departure - wording has been amended to clarify that this section does not cover any additional costs incurred after you arrive back in the UK (such as accommodation and travel expenses).

Important change: Legal Expenses

Norwich Union Insurance has recently reviewed its Legal Expenses offering and as a result, some significant changes have been brought to our Legal Expenses cover.

One of the main differences is that we have changed the underwriting company for Legal Expenses to Norwich Union Insurance Limited and removed the £100 excess on the Legal Expenses cover.

For a comprehensive overview of all new enhancements and exclusions please refer to the Notice to Policyholder.

Documentation

These changes mean that brokers will need to order new travel documentation and ensure it is used effectively to tie in with the above dates for new business.

Renewals will automatically include the updated documentation:

The codes for ordering are as follows:

▪ Policy Booklet BTRTG0758 03/2007 (Previously known as TRAVPB031)
▪ Annual Trip Policy Summary BTRAT0757 03/2007(Previously known as TRAVAN029)
▪ Single Trip Policy Summary BTRST0756 03/2007 (Previously known as TRAVST030)
▪ Notice to Policyholder BTRTG0799 03/2007 (Previously known as TRAVNTP038)
▪ Summary of Cover BTRTG0759 03/2007 (Previously known as TRACSC035)
▪ Important Information BTRTG0812 03/2007 (Previously known as TRAVII028)

New travel documentation can be ordered via our Stationery section or by faxing our supplies team on 01603 734699 quoting the document title and code and broker details including address.

Brokers will need to ensure they destroy old stock once new stock arrives.

If you have any queries, please contact your account manager.

Published: 23/03/2007