**Now Resolved 05.02.08** Please be aware that we do not appear to have received ANY e-commercial quote referrals since, approximately, 3pm Friday 1st February. As a result we will not be able to meet our Service Level Agreement of a telephone call to you with terms, for these cases.

For any cases where you are awaiting assistance on a commercial e-services referral please contact the Dundee e-commercial underwriting team 0800 0152 578* for further advices.

We apologise for any inconvenience caused and are endeavouring to rectify the situation as soon as possible.

*For our joint protection and training purposes, calls may be recorded and/or monitored

Published: 04/02/2008