1st March Travel Re-Launch
Frequently Asked Questions
- Why have you made changes to the Travel products?
- When can I start quoting for the new Travel products?
- How can I process Travel policies after 1st March 2006?
- What happens where I have quoted on the old travel rates and products in February?
- What are the standard commission levels for Travel?
- Why have premiums changed?
- How do I order new documentation?
- Will the new products be available on e-services?
- I previously transacted only Single Trip business and don't have a Norwich Union agency reference - what should I do?
- What is the process for referrals?
- What will happen to my existing customers policies?
- What should I do if I need to do a MTA before my customers policy is converted?
- Can you provide cover for larger groups travelling together?
- Can I quote for Travel using my full-cycle EDI system?
- Can I still use my block debit pads?
- Do I still need to complete an application form for a Travel policy?
- What should I do if I have a technical query about e-services?
- Who produces documentation?
- What should I do if the system refers a quote?
- Can I process a payment by debit/credit card?
- Is a signature required from the proposer?
- Is a quick quote premium guaranteed?
- How can I access the computer-based training tool?
Q. Why have you made changes to the Travel products?
A. The stand-alone travel products were last reviewed in 2002. We have improved the standard cover and policy limits so the product has good cover compared with the market with a wide range of options to tailor the policy to suit customers needs.
Q. When can I start quoting for the new Travel products?
A. You will be able to quote and issue the new products from 1st March 2006.
Q. How can I process Travel policies after 1st March 2006?
A. You can choose whichever method suits you best. You can use
e-services or telephone the dedicated Norwich Union Travel team on 0845 601 4042. For standard risks you will also be able to use the quick quote Annual Multi-trip Travel and Single Trip Travel calculators to work out indicative premiums.
Q. What happens where I have quoted on the old travel rates and products in February?
A. As there is a 30-day quote guarantee period, we will match the old rate on the new product. In this instance, please contact the Norwich Union Travel team on 0845 601 4042.
Q. What are the standard commission levels for Travel?
A. From 1st March 2006 the new commission levels for Travel will be 30% for Annual Multi-trip policies and 25% for Single Trip policies.
Q. Why have premiums changed?
A. The new premiums reflect the findings of claims analysis and should generally price individual risks more accurately.
Q. How do I order new documentation?
A. Via the online stationery form from 1st March 2006 or you can order documents by faxing Norwich Union supplies on 01603 680463.
Q. Will the new products be available on e-services?
A. Yes. If you already have access to Household and Motor via e-services you will get automatic access to Travel. If you need access to e-services and are not currently registered, please register online or contact your Account Manager.
Q. I previously transacted only Single Trip business and don't have a Norwich Union agency reference - what should I do?
A. Please contact your Account Manager if you need a Norwich Union agency reference to be set up for you.
Q. What is the process for referrals?
A. The Norwich Union Travel team will continue to deal with all travel referrals. Medical conditions and requests for Hazardous Activities cover, Levels 3-5 or for more than one level per traveller, must also be referred to this team.
Q. What will happen to my existing customers policies?
A. We will automatically convert all existing Annual Holiday policies to the new cover at renewal. This process will start with May 2006 renewals. Due to the changes some assumptions will have been made for renewals - please refer to your launch pack for further details. Your customers renewal dates will remain unchanged.
Q. What should I do if I need to do a MTA before my customers policies are converted?
A. You should contact the Norwich Union Travel team so they can process the MTA appropriately. You should not process MTAs for conversion cases via e-services. Following conversion of an Annual Holiday policy, you will be able to process MTAs through e-services.
Q. Can you provide cover for larger groups travelling together?
A. Yes, in some cases. Please contact the Norwich Union Travel team to discuss the requirements. They will advise you if the group can be covered and how to provide details of the travellers.
Q. Can I quote for Travel using my full-cycle EDI system?
A. No. Travel is only currently available electronically through e-services.
Q. Can I still use my block debit pads?
A. No - the block debit, cover note and policy schedule pads will be withdrawn from 1st March 2006. You will be able to transact Travel policies through e-services.
Q. Do I still need to complete an application form for a Travel policy?
A. No, however, a downloadable fact-finding form is available online to help you collect the relevant information from your customer to process a quote or policy.
Q. What should I do if I have a technical query about e-services?
A. You can contact the e-broking support team on 01603 687666 or
nuie-services@norwich-union.co.uk for assistance with technical and navigation queries.
Q. Who produces documentation?
A. Documentation can be produced in your own office (using the immediate local print option on e-services) or Norwich Union can print documentation on your behalf. Please refer to the userguide from 1st March for further information. You can also order supplies of policy documentation via the online stationary form from 1st March 2006.
Q. What should I do if the system refers a quote?
A. A 'refer' quote should be referred to the Norwich Union Travel team. If acceptable, they will then be able to 'pick-up' quotes and complete it. Please note you must save the record to enable it to be accessed by them.
Q. Can I process a payment by debit/credit card?
A. Yes, if you previously had access for Motor and Household this function will be available for Travel. After converting a policy to new business, select annual payment, and for Collection Method select Card. You will then be able to input your customers card details online. You also have the option to retain the card details for renewals (please check your customer is happy for you to do this first) and view/update/remove cards at mid term stage. Cheques should be sent to your usual finance centre.
Q. Is a signature required from the proposer?
A. No, as a statement of fact document has replaced the proposal form there is no need for a signature. By accepting the policy documentation your client has confirmed the details are correct and true.
Q. Is a quick quote premium guaranteed?
A. No, the quick quote calculator can only provide an indicative premium for standard risks. For a full quote, you can either use e-services or call the Norwich Union Travel team on 0845 601 4042.
Q. How can I access the computer-based training tool?
A. The Travel New Business Demo will be available from the e-services userguide section from 1st March 2006.
If you have any further questions please contact your Account Manager.
